We operate across Dubai, Sharjah, Ajman, Ras Al Khaimah and neighboring emirates. Availability varies daily; call 800 4727 for the next slot.
FAQ & Help Center
Quick answers about our services, safety, procedures, certificates, contracts, and aftercare. Use the search and filters below to find what you need.
Municipality-approved
ISO-aware processes
Eco-conscious methods
Yes. We operate with required permits and issue Municipality-approved certificates where applicable (e.g., vessels, containers, food premises).
Residential: free visual inspection for most pests. Commercial: site survey and scope review; fees may apply for complex audits, credited on approval.
Same-day or next-day in most cities. Peak seasons (summer/monsoon) fill fast—WhatsApp us for live ETA.
Cockroaches, bed bugs, rodents, flies, mosquitoes, termites, ants, occasional invaders—and disinfection services. Ask about niche pests too.
Yes—professional gels, residuals, ULV foggers, dusters, monitors, bait stations and safety signage as required by the treatment plan.
Absolutely. We walk you through findings, products used, prep steps, and re-entry times before starting.
Yes. Priority windows are available for food premises, healthcare, and severe infestations. Message us with “URGENT” on WhatsApp.
Based on pest type, infestation level, area (m²), access, and frequency (one-time vs. annual contract). Transparent quotes with inclusions/exclusions.
Yes—2 to 12 visits/year depending on pest pressure. Includes monitoring, reports, and priority call-backs per contract terms.
Cash, card, bank transfer; invoicing for approved corporate accounts.
No fee if you reschedule 12+ hours in advance. Late cancellations may incur a nominal dispatch fee.
Apartments: 30–75 minutes. Villas/shops: 60–120 minutes. Large facilities vary by scope and access protocols.
Follow-ups within the specified warranty window are included. Additional visits outside scope may be chargeable—your report will clarify.
We use professional products at label rates with targeted application. Re-entry intervals are communicated; keep children/pets away until cleared.
No liquid sprays on sleeping surfaces. We treat cracks/crevices and furniture frames; steam/heat and encasements are recommended for bedding.
Ultra-low volume fogging disperses fine droplets for wide coverage in disinfection or flying-insect knockdown. Areas must be vacated during dwell time.
For gels and limited spot-treatments—yes. For residual sprays/ULV—temporary vacate and ventilate before re-entry as advised by the technician.
Yes—inspection, proofing, sanitation coaching, monitoring, and targeted products to minimize exposure and prevent rebound.
Yes—digital MSDS and labels are attached to your report where required by compliance.
We use clear, indoor-rated products and careful application. Please inform us about specialty finishes so we can mask or adjust methods.
No. Baits go inside locked stations in low-access areas, with placement maps in the report. We can use non-toxic monitors if preferred.
Species ID, sanitation pointers, gel baits in harborages, residual barriers at key routes, and crack-and-crevice work. Follow-up within 2–3 weeks.
Activity drops within days; full knockdown usually 1–3 weeks depending on sanitation and neighboring sources.
Yes—declutter, wipe grease, seal food. Don’t spray DIY insecticide before we arrive; it can repel and reduce bait take.
Where accessible and safe, yes—we target hinges, hinges voids, appliances edges, and utility penetrations.
Inspection, prep guidance, crack/crevice treatment, steam where appropriate, encasements, and scheduled follow-ups with monitoring.
No liquids on bedding. We recommend steam, encasements, and frame/void treatments. Launder/dry at high heat.
Typically 2–3 visits over 3–6 weeks depending on severity and compliance with prep and isolation steps.
Yes—phased blocks, decant plans, and documentation. We coordinate with facility teams to minimize disruption.
Yes—sealed luggage protocols, second-hand furniture checks, interceptors, and periodic monitoring recommendations.
Survey, proofing advice, locked bait stations, mechanical traps, mapping & logs, and sanitation guidance to remove food/water sources.
Yes—programs aligned to HACCP/GFSI with documentation, station maps, and trend reports.
Visible activity often declines within days; complete control depends on proofing, waste handling, and neighboring sources.
We remove accessible carcasses and can disinfect contact areas; inaccessible voids are discussed case-by-case.
Minor proofing may be done on request; larger works are quoted or referred to maintenance contractors with our specifications.
Breeding site ID, sanitation, ULV/residuals, insect light traps (ILTs), door screens, and sticky tapes for hotspots.
Yes—units, placement plan, and servicing with tube/glue board changes per recommended intervals.
We treat drains with approved cleaners/biocides and advise maintenance routines to prevent re-establishment.
Larval source reduction, larviciding of stagnant water, residual barriers on foliage, and space fogging where appropriate.
We inspect and treat stagnant water sources per label—AC trays, planters, gutters—plus recommendations for drainage.
Space fogging provides quick knockdown but limited residual. Pair with larval control and residual sprays for sustained results.
We use garden-rated products, avoid blooms with pollinators, and follow re-entry intervals. Keep pets indoors until cleared.
Yes—trenches/pits, plinth area, and vertical surfaces treated to specification with measured application rates and stage-wise sign-offs.
Drilling/rodding at 300mm intervals along foundations/pillars, injecting termiticide to soil, plus spot treatment of affected woodwork.
Both are available. We propose a method after inspection based on structure, soil contact, and activity routes.
Typically 1–5 years depending on method and property type, with periodic inspections as per contract.
Yes—treatment differs vs. subterranean. We identify species first, then tailor the plan (wood injection, targeted residuals, or fumigation partners).
ULV fogging with hospital-grade disinfectant, touch-point wipe-downs, re-entry guidance, and legally compliant waste handling where applicable.
Yes. Our solutions are ministry-approved and suitable for most non-porous surfaces; we avoid sensitive finishes and electronics.
45–120 minutes for typical suites; dwell/ventilation adds 30–60 minutes before safe re-entry.
Yes—service report with product details, MSDS, treated zones, and date/time stamp.
Yes—ships, cruise liners, barges, dredgers. We coordinate with agents, comply with ISPS, and follow terminal rules.
Yes—available upon completion, along with MSDS and treatment logs as required.
Holds, galleys, accommodation, corridors, control rooms—per scope and with re-entry timelines for crew safety.
Yes—digital reports include findings, products, placement maps (where relevant), photos, and next actions.
We align documentation to your audit framework and can attend audit days with prior scheduling.
Seal food, fix drips, declutter, vacuum edges, wipe grease, and avoid washing treated skirting edges for 7–10 days.
Some pests show a brief “flushing” period. Expect steady decline over 1–3 weeks, faster with sanitation and proofing.
Message us with your report number. We’ll schedule a follow-up and re-treat covered areas per terms.